Help
Troubleshooting
Fixes for the problems people hit most, from no routes to an app that won't open.
#Summit won't open
With a free Apple ID, a test install stops opening after 7 days. Install it again with Sideloadly, the same way as the first time. Your walks and peak are still there. See Install Summit.
#"Route planning isn't available on this build."
This build was made without a route service key, so the Plan tab can't find routes. Tracking, goals and widgets still work. Use Start free walk on the Walk tab, and install a newer build when one is ready.
#"No walkable loops found here. Try another start point."
The route service couldn't make a loop from your start pin. This happens on private land, in the middle of a large park, or far from any mapped path. Move the pin onto a street or a trailhead and tap Try again.
#"Couldn't reach the route service."
Planning needs an internet connection. Check your signal and tap Try again. If it says the route service is taking too long, try again, or move the start pin somewhere with more streets nearby.
#The routes have far less climb than I asked for
Summit looks for loops up to about 15 miles. In flat areas, even the longest loop may not reach your target, so you'll see the closest it found. Try a smaller target, pick a start near a hill, or plan a start-to-end walk up and down one steep street.
#My climb looks low
- Check the Walk screen for No barometer on this phone; using GPS for elevation. GPS alone only banks climbs of 6 m or more, so gentle rolling ground can count for less.
- Climb shorter than 3 m, like a small rise, doesn't count. See How climb is counted.
#Distance isn't going up
If the Walk screen says Location is off for Summit, tap Turn it on in Settings and choose While Using the App. If location is on, step outside and give GPS a moment. Readings that are too rough are skipped until they settle.
#The widget says "No peak yet"
Pick a peak on the Goal tab. The widget updates shortly after.
#I got an "Unfinished walk" card
Summit closed during a walk. Tap Resume to keep going, Save as is to bank it, or Discard. See Track a walk.